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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

1. General Policy

All sales are final unless otherwise stated in writing. By purchasing any service, digital product, coaching session, consultation, course, or downloadable material from [Your Business Name], you agree to the terms outlined in this Refund Policy.

We comply with all applicable California consumer protection laws, including clear disclosure of refund eligibility before purchase.

2. Digital Products (Downloads, PDFs, Courses, Templates, Resources)

Due to the immediate access and irreversible nature of digital products, all digital sales are non-refundable once the product has been delivered or accessed.

This includes but is not limited to:

  • Downloadable worksheets and resources

  • Curriculum guides

  • Intake packets

  • Digital courses

  • Training materials

  • Workbooks

  • Video content

If you experience a technical issue preventing access, please contact us within 7 days of purchase at [your email]. We will work with you to resolve the issue or provide access.

3. Coaching, Consulting & 1:1 Services

 Cancellation by Client

  • Appointments canceled at least 24 hours in advance may be rescheduled one time at no additional cost.

  • Cancellations made less than 24 hours before the scheduled session forfeit the session and are non-refundable.

 Missed Appointments (No-Shows)

  • Failure to attend a scheduled session without notice will result in loss of that session with no refund.

Program & Coaching Packages

  • Payments for coaching programs, group coaching, and multi-week services are non-refundable once services have begun.

  • Payment plans remain due in full regardless of attendance or participation.

4. Events, Workshops & Trainings

  • Event tickets and workshop registrations are non-refundable.

  • If you are unable to attend, you may transfer your spot to another participant with prior written approval.

  • If we must cancel an event, you will receive a full refund or credit toward a future event.

5. Exceptions (At Our Discretion)

Refunds may be issued only in the following limited cases:

  • Duplicate charges

  • Technical failure on our end that prevents delivery of the product or service

  • Business cancellation of services

All approved refunds will be processed back to the original form of payment within 7–10 business days.

6. Chargebacks & Payment Disputes

We encourage all customers to contact us first before filing a chargeback. Unauthorized chargebacks may result in:

  • Immediate termination of access to services and products

  • Collection through legal means if necessary

7. California Consumer Rights Notice

In accordance with California law, consumers are entitled to clear notice of refund terms prior to purchase. By completing your purchase, you acknowledge that:

  • You have read this Refund Policy

  • You understand the terms

  • You agree to all conditions outlined herein

8. Contact Information

For any refund-related questions, please contact:

📧 Email: [Your Business Email]
⏱️ Response Time: Within 1–2 business days

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